Letter to Motorola

For the past week or so, I have been talking with a friend of mine about the Droid.  He is currently on Verizon Wireless and likes their service.  He only has a couple months before he can upgrade and he was really looking forward to the Droid.  This weekend he went into the store to test out the demo, after which he has decided to pass.  He even took the time to write a letter to Motorola about it.  Read on.

Customer ([removed]) – 11/08/2009 11:42 PM I like almost everything about the new Droid.  However I am holding off on getting this smartphone.  I would like to see the following design changes and then I’m all in.  In place of the Navigation Tool [the d-pad] I would like to see a Trackball.  It appears that it would be possible to add such an item even with the slide out keyboard.  This would also allow for more room so the QWERTY key sizes could be expanded.  I would also replace two of the Dedicated Keys with actual Phone buttons, i.e. Call and End Call, where the Call button would go to the number pad with links to Contacts or Recent Calls.  Finally increase the processor speed to 1 GHz.  Ohh, and have it available on the Verizon network.

I asked him to clarify that last line and he stated he didn’t want Motorola to make all these changes then send that version over to Sprint, AT&T or T-Mobile. He wanted this updated, second version to be available on Verizon Wireless.  He sent this in via a Web Comment system.  He got a response:

Response ([removed]) – 11/09/2009 08:39 AM Dear [removed],

Thanks for reaching out to Motorola. I’ve reviewed your e-mail and I’m ready to help.

Regarding your concern, please note that Motorola manufactures the phones according to the   specifications of each carrier. As a result, carriers may or may not make changes to a  phone model. However, we are working  daily on enhancing our products, we will  forward your comments to our  engineering department in order for them to take it into  consideration for our future products or possible updates to the model that you mentioned  or others. Thank you very much for your feedback.

We hope that you find this information useful and look forward to assisting you in the future.

For information about Motorola products and services, please visit us  at http://www.hellomoto.com/

Thank you for contacting Motorola e-mail support.

Best Regards,

So, it looks like if he wants changes he might have to contact Verizon Wireless too, or instead.  So, does anyone else have a wish list for Droid 2?  I’d like to see that nice 1Ghz Snapdragon in there.  Maybe lose the physical keyboard…or at least improve it.

letter image via McDo Design.

Related posts:

1. Get your DROIDS today.
2. Motorola States: Android 2.1 for DROID This Week
3. Motorola and Verizon: Droid is Go