Current T-Mobile Customers Unhappy with Nexus One Prices

By on January 8, 2010 in T-Mobile

Current T-Mobile customers are not too happy with the whole Nexus One prices options available to them.  The options are: Pay full price or some odd variation of that depending on contract.  This is specifically bad for the customers who are currently no under contract, just using month to month service.  T-Mobile and/or Google still don’t let that customer sign up for a new contract with and receive the $180 price.  This has started a number of articles over the internet the last few days, including one with Engadget, one with TmoNews and finally even prompted an email to These are the Droids about a petition.I received an email from user Aaron Burke who has started an online petition to T-Mobile and/or Google:

To whom it may concern:

As I’m sure you’re aware, there is a great injustice being done to the existing customers of T-Mobile with regards to the pricing of the new Nexus One. You’ve already covered the pricing in your blog. A few days ago, I started a petition to allow dissatisfied customers to sign and voice their opinions. It’s been just over 48 hours and there are over 1000 signatures, utilizing nothing more than Twitter and leaving a few comments on other articles scattered about the web. I would greatly appreciate it if you could post an entry in your blog so that it may garner additional attention.

Sincerely,
Aaron Burke

This does sound very strange and it seems like it’d almost drive current T-Mobile users away from them if they want to make a handset upgrade.  It has been shown that purchasing the Nexus One outright for $530 does save money for the user over the 24 month period though, so maybe it’s just a way for T-Mobile to emphasize the idea of outright purchasing phones and getting away from subsidies altogether.

If you agree with Aaron and a number of other users (there are over 1000 signatures within the first 2 days) go to the petition and sign.

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  • http://www.petitiononline.com/nexusone/petition.html Aaron Burke

    Thanks for posting this article! To my fellow readers, I’m following the newswire for updates if T-Mobile and/or Google change their stance on this, and will send out a mass email update (no harvesting or sharing, I promise – everyone’s BCCed) to petition signers (who sign with the option of disclosing their email address to me, of course) if such news occurs. I’ve setup an email address for the duration of this debacle if anyone has anything to say about this campaign: the username is nexusone at my web domain, focuszonedevelopment.com.

  • http://www.petitiononline.com/nexusone/petition.html Aaron Burke

    Thanks for posting this article! To my fellow readers, I’m following the newswire for updates if T-Mobile and/or Google change their stance on this, and will send out a mass email update (no harvesting or sharing, I promise – everyone’s BCCed) to petition signers (who sign with the option of disclosing their email address to me, of course) if such news occurs. I’ve setup an email address for the duration of this debacle if anyone has anything to say about this campaign: the username is nexusone at my web domain, focuszonedevelopment.com.

  • carol

    I think ALL phones should be purchased outright and phone plans be priced more reasonably. It’s outrageous that we should get stuck into a two year, or even one year, plan and have to put up with poor customer service or over priced service plans and not have the option to switch, or even have the leverage to threaten to switch if a company doesn’t shape up.
    WAY TO GO GOOGLE… it’s T-Mobile and the other services that should be rethinking their pricing.

  • carol

    I think ALL phones should be purchased outright and phone plans be priced more reasonably. It’s outrageous that we should get stuck into a two year, or even one year, plan and have to put up with poor customer service or over priced service plans and not have the option to switch, or even have the leverage to threaten to switch if a company doesn’t shape up.
    WAY TO GO GOOGLE… it’s T-Mobile and the other services that should be rethinking their pricing.

  • Banden

    If you’re an existing Tmobile customer, why not get a google voice account (if you don’t have an invite they are available for a couple bucks on ebay.)

    You can then port your existing Tmobile number over to google voice and then cancel your Tmobile plan.

    Then sign up as a new customer on the Nexus One site, download the Google Voice app and you’re good to go!

  • Banden

    If you’re an existing Tmobile customer, why not get a google voice account (if you don’t have an invite they are available for a couple bucks on ebay.)

    You can then port your existing Tmobile number over to google voice and then cancel your Tmobile plan.

    Then sign up as a new customer on the Nexus One site, download the Google Voice app and you’re good to go!

  • dbh369

    Here’s my problem, I am off contract, in fact, bought my last phone! I want the Nexus, waited for it. Yes, it is cheaper over 2 years to buy the phone outright, but here’s the rub, my employer pays for my service, but not for my phone!

    Maybe T-Mo shoudl offer 2 year financing of the phone of your choice, billed to your cellphone bill if they want to do that. Even a modest rate would be acceptable…

  • dbh369

    Here’s my problem, I am off contract, in fact, bought my last phone! I want the Nexus, waited for it. Yes, it is cheaper over 2 years to buy the phone outright, but here’s the rub, my employer pays for my service, but not for my phone!

    Maybe T-Mo shoudl offer 2 year financing of the phone of your choice, billed to your cellphone bill if they want to do that. Even a modest rate would be acceptable…

  • http://www.thesearethedroids.com Benjamin
  • http://www.thesearethedroids.com Benjamin
  • tim

    What irritates me is that those of us who were enticed into an even more plus plan arent given access to purchase it on an eip. tmobile is quick to point the finger at google, saying that its their rules, and that tmo had no say in the matter, but if that were true, then there shouldnt be any subsidies for new customers or existing customers who are upgrading. if tmobile is going to support this phone and offer discounts to both new and existing customers, there shouldnt be a problem offering it on the eip. tmo needs to start taking care of all of their customers, or long time customers like myself will start looking elsewhere.

  • tim

    What irritates me is that those of us who were enticed into an even more plus plan arent given access to purchase it on an eip. tmobile is quick to point the finger at google, saying that its their rules, and that tmo had no say in the matter, but if that were true, then there shouldnt be any subsidies for new customers or existing customers who are upgrading. if tmobile is going to support this phone and offer discounts to both new and existing customers, there shouldnt be a problem offering it on the eip. tmo needs to start taking care of all of their customers, or long time customers like myself will start looking elsewhere.