Google has started phone support for help with your existing order, such as the order’s status and shipping questions. This is one step forward towards better support of the Nexus One after your click the purchase button. However, you’re still stuck calling multiple numbers after you receive you phone, depending on if you can determine if your problem is hardware (Call HTC) or network (Call T-Mobile). I still feel there should be one phone number for all.
Google did post a job request not too long ago looking for someone to be “Phone Support Program Manager, Android/Nexus One,” and “As Phone Support Program Manager for Android and the Nexus One, you are responsible for ramping up and managing operations of Google’s telephone support for our direct-to-consumer Android/Nexus One customers.” So, looks like things might be coming together.
If you are in need of assistance on your Nexus One order:
For questions about your existing order, please contact Nexus One support from Google at 888-48-NEXUS (63987). Open daily from 7:00 am EST to 10:00 pm EST.
