Motorola is sending out some official statements on the recent Over The Air (OTA) updates sent to T-Mobile Cliq users. They state the majority of users have experienced a good update with no errors, but there are a few users who are having issues installing the update. The following statement straight from Motorola should help users determine their best path forward, and it includes instructions on how to un-break your Cliq should you be one of the unlucky few.
Last week, the CLIQ 1.3.18 over-the-air software update began rolling out to consumers. While the vast majority of updates were successful, a very small number of consumers reported a date error and found that, after factory resetting their device, their phone was not functioning properly. We have identified a workaround solution for these consumers, which can be found on the Motorola support forum (http://direct.motorola.com/hellomoto/us/support/tmo/index.html).
To our consumers, we apologize and are working swiftly to reconcile the situation. We are also revising the over-the-air software update so that this workaround solution is no longer needed. Consumers will be notified on their device when the revised update is available.
If you would like to provide more guidance to your readers, below is additional information for consumers:
To our consumers who downloaded the update and their device is working properly, no further action is needed. To our consumers who never received a notification to download the update, please do not take further action. You will be notified on your device when the revised update is available to you. To consumers who received an error or whose device date reads December 31, 1969, please visit the support site listed above for assistance.
Have a click in the link above if you have a problem and let us know if that fixes your Cliq. I have to say that the effort Motorola is putting forth to ensure happy customers is very nice. I didn’t solicit the information from Motorola, instead they took the initiative to write me so that I can inform our readers.
Source: Email to These are the Droids from Motorola
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